People with visual impairments (PVI) use a variety of assistive technologies to navigate their daily lives, and conversational AI (CAI) tools are a growing part of this toolset. Much existing HCI research has focused on the technical capabilities of current CAI tools, but in this paper, we instead examine how PVI themselves envision potential futures for living with CAI. We conducted a study with 14 participants with visual impairments using an audio-based Design Fiction probe featuring speculative dialogues between participants and a future CAI. Participants imagined using CAI to expand their boundaries by exploring new opportunities or places, but also voiced concerns about balancing reliance on CAI with maintaining autonomy, the need to consider diverse levels of vision-loss, and enhancing visibility of PVI for greater inclusion. We discuss implications for designing CAI that support genuine agency for PVI based on the future lives they envisioned.
翻译:视障人士在日常生活中使用多种辅助技术,而对话式AI工具正日益成为这一工具集的重要组成部分。现有的人机交互研究大多聚焦于当前对话式AI工具的技术能力,但本文则探讨视障人士自身如何构想与对话式AI共存的未来可能性。我们通过基于音频的设计虚构探针(呈现参与者与未来对话式AI的推测性对话),对14位视障参与者展开研究。参与者设想利用对话式AI拓展生活边界——探索新机遇或新场所,同时也表达了对以下问题的关切:在依赖AI与保持自主性之间寻求平衡、需考虑视力损失程度的多样性、以及通过提升视障群体可见性促进社会包容。基于参与者构想的未来生活图景,我们进一步探讨了设计真正支持视障人士自主性的对话式AI系统所面临的启示与挑战。