LogPrompt: Prompt Engineering Towards Zero-Shot and Interpretable Log Analysis

Automated log analysis is crucial in modern software-intensive systems for ensuring reliability and resilience throughout software maintenance and engineering life cycles. Existing methods perform tasks such as log parsing and log anomaly detection by providing a single prediction value without interpretation. However, given the increasing volume of system events, the limited interpretability of analysis results hinders analysts' trust and their ability to take appropriate actions. Moreover, these methods require substantial in-domain training data, and their performance declines sharply (by up to 62.5%) in online scenarios involving unseen logs from new domains, a common occurrence due to rapid software updates. In this paper, we propose LogPrompt, a novel zero-shot and interpretable log analysis approach. LogPrompt employs large language models (LLMs) to perform zero-shot log analysis tasks via a suite of advanced prompt strategies tailored for log tasks, which enhances LLMs' performance by up to 107.5% compared with simple prompts. Experiments on nine publicly available evaluation datasets across two tasks demonstrate that LogPrompt, despite using no training data, outperforms existing approaches trained on thousands of logs by up to around 50%. We also conduct a human evaluation of LogPrompt's interpretability, with six practitioners possessing over 10 years of experience, who highly rated the generated content in terms of usefulness and readability (averagely 4.42/5). LogPrompt also exhibits remarkable compatibility with open-source and smaller-scale LLMs, making it flexible for practical deployment.