This study investigated trust in a social robot compared with that in an AI system and a human as a task partner in consideration of four types of trust: initial trust (trust before a task), early trust (trust in the beginning of a task), trust decline due to a partner's errors, and trust recovery due to a partner's performance recovery. We conducted an online experiment using calculation and emotion recognition tasks where participants answered after referring to the answers of an AI, human, or robot partner. During the experiment, the participants rated their levels of trust in their partners. As a result, trust in a social robot was basically neither similar to that in the AI or in the human and settled between them. The results are discussed in consideration of the previous studies.
翻译:这项研究调查了对社会机器人的信任,而对于对AI系统的信任和人类作为考虑四类信任的任务伙伴而言,这一研究调查了对社会机器人的信任:初步信任(任务前信任)、早期信任(任务开始时信任)、由于伙伴错误造成的信任下降、由于伙伴业绩恢复造成的信任恢复。我们利用计算和情感识别任务进行了在线实验,参与者在回答一个AI、人类或机器人伙伴的答案后对此进行了回答。在实验中,参与者评定了他们对伙伴的信任程度。因此,对社会机器人的信任基本上与AI或人类的信任并不相似,而是在他们之间解决了问题。在考虑以前的研究时,对结果进行了讨论。