Crowd Safety Manager: Towards Data-Driven Active Decision Support for Planning and Control of Crowd Events

This paper presents novel technology and methodology aimed at enhancing crowd management in both the planning and operational phases. The approach encompasses innovative data collection techniques, data integration, and visualization using a 3D Digital Twin, along with the incorporation of artificial intelligence (AI) tools for risk identification. The paper introduces the Bowtie model, a comprehensive framework designed to assess and predict risk levels. The model combines objective estimations and predictions, such as traffic flow operations and crowdedness levels, with various aggravating factors like weather conditions, sentiments, and the purpose of visitors, to evaluate the expected risk of incidents. The proposed framework is applied to the Crowd Safety Manager project in Scheveningen, where the DigiTwin is developed based on a wealth of real-time data sources. One noteworthy data source is Resono, offering insights into the number of visitors and their movements, leveraging a mobile phone panel of over 2 million users in the Netherlands. Particular attention is given to the left-hand side of the Bowtie, which includes state estimation, prediction, and forecasting. Notably, the focus is on generating multi-day ahead forecasts for event-planning purposes using Resono data. Advanced machine learning techniques, including the XGBoost framework, are compared, with XGBoost demonstrating the most accurate forecasts. The results indicate that the predictions are adequately accurate. However, certain locations may benefit from additional input data to further enhance prediction quality. Despite these limitations, this work contributes to a more effective crowd management system and opens avenues for further advancements in this critical field.