Exploiting Observation Bias to Improve Matrix Completion

We consider a variant of matrix completion where entries are revealed in a biased manner, adopting a model akin to that introduced by Ma and Chen. Instead of treating this observation bias as a disadvantage, as is typically the case, the goal is to exploit the shared information between the bias and the outcome of interest to improve predictions. Towards this, we consider a natural model where the observation pattern and outcome of interest are driven by the same set of underlying latent or unobserved factors. This leads to a two stage matrix completion algorithm: first, recover (distances between) the latent factors by utilizing matrix completion for the fully observed noisy binary matrix corresponding to the observation pattern; second, utilize the recovered latent factors as features and sparsely observed noisy outcomes as labels to perform non-parametric supervised learning. The finite-sample error rates analysis suggests that, ignoring logarithmic factors, this approach is competitive with the corresponding supervised learning parametric rates. This implies the two-stage method has performance that is comparable to having access to the unobserved latent factors through exploiting the shared information between the bias and outcomes. Through empirical evaluation using a real-world dataset, we find that with this two-stage algorithm, the estimates have 30x smaller mean squared error compared to traditional matrix completion methods, suggesting the utility of the model and the method proposed in this work.