Airports have been constantly evolving and adopting digital technologies to improve operational efficiency, enhance passenger experience, generate ancillary revenues and boost capacity from existing infrastructure. The COVID-19 pandemic has also challenged airports and aviation stakeholders alike to adapt and manage new operational challenges such as facilitating a contactless travel experience and ensuring business continuity. Digitalisation using Industry 4.0 technologies offers opportunities for airports to address short-term challenges associated with the COVID-19 pandemic while also preparing for future long-term challenges that ensue the crisis. Through a systematic literature review of 102 relevant articles, we discuss the current state of adoption of Industry 4.0 technologies in airports, the associated challenges as well as future research directions. The results of this review suggest that the implementation of Industry 4.0 technologies is slowly gaining traction within the airport environment, and shall continue to remain relevant in the digital transformation journeys in developing future airports.
翻译:机场不断发展并采用数字技术,以提高业务效率,提高乘客经验,创造辅助收入,提高现有基础设施的能力;COVID-19大流行病也使机场和航空利益攸关方面临挑战,难以适应和管理新的业务挑战,如促进无接触旅行经验,确保业务连续性;利用工业4.0技术使机场有机会应对与COVID-19大流行病有关的短期挑战,同时为今后危机带来的长期挑战做准备;通过系统文献审查102条相关条款,我们讨论了机场采用工业4.0技术的现状、相关挑战和未来研究方向;审查结果表明,工业4.0技术在机场环境中的采用正在缓慢增加,并将在今后机场开发数字转型过程中继续发挥作用。