Knowledge is considered an essential resource for organizations. For organizations to benefit from their possessed knowledge, knowledge needs to be managed effectively. Despite knowledge sharing and management being viewed as important by practitioners, organizations fail to benefit from their knowledge, leading to issues in cooperation and the loss of valuable knowledge with departing employees. This study aims to identify hindering factors that prevent individuals from effectively sharing and managing knowledge and understand how to eliminate these factors. Empirical data were collected through semi-structured group interviews from 50 individuals working in an international large IT organization. This study confirms the existence of a gap between the perceived importance of knowledge management and how little this importance is reflected in practice. Several hindering factors were identified, grouped into personal social topics, organizational social topics, technical topics, environmental topics, and interrelated social and technical topics. The presented recommendations for mitigating these hindering factors are focused on improving employees' actions, such as offering training and guidelines to follow. The findings of this study have implications for organizations in knowledge-intensive fields, as they can use this knowledge to create knowledge sharing and management strategies to improve their overall performance.
翻译:知识被认为是组织的重要资源之一。为了从拥有的知识中获益,知识需要得到有效的管理。尽管从业者认为知识共享和管理非常重要,但组织无法从自己的知识中获益,导致合作问题和随着离职员工离去损失宝贵的知识。本研究旨在确定阻碍个人有效共享和管理知识的因素,并了解如何消除这些因素。通过对一家国际大型IT组织中的50名个体进行半结构化集体访谈收集了实证数据。本研究证实了知识管理的重要性与实践中知识管理重要性的差距。发现了多个阻碍因素,分为个人社会议题、组织社会议题、技术议题、环境议题和相互关联的社会和技术议题。提出了几条缓解这些阻碍因素的建议,重点是改进员工的行动,例如提供培训和遵循指南等。本研究的发现对知识密集型领域的组织具有重要意义,因为他们可以利用这些知识制定知识共享和管理策略,以提高其总体绩效。