AI and the Transformation of Accountability and Discretion in Urban Governance

This paper offers a conceptual analysis of the transformative role of Artificial Intelligence (AI) in urban governance, focusing on how AI reshapes governance approaches, oversight mechanisms, and the relationship between bureaucratic discretion and accountability. Drawing on public administration theory, tech-driven governance practices, and data ethics, the study synthesizes insights to propose guiding principles for responsible AI integration in decision-making processes. While primarily conceptual, the paper draws on illustrative empirical cases to demonstrate how AI is reshaping discretion and accountability in real-world settings. The analysis argues that AI does not simply restrict or enhance discretion but redistributes it across institutional levels. It may simultaneously strengthen managerial oversight, enhance decision-making consistency, and improve operational efficiency. These changes affect different forms of accountability: political, professional, and participatory, while introducing new risks, such as data bias, algorithmic opacity, and fragmented responsibility across actors. In response, the paper proposes guiding principles: equitable AI access, adaptive administrative structures, robust data governance, and proactive human-led decision-making, citizen-engaged oversight. This study contributes to the AI governance literature by moving beyond narrow concerns with perceived discretion at the street level, highlighting instead how AI transforms rule-based discretion across governance systems. By bridging perspectives on efficiency and ethical risk, the paper presents a comprehensive framework for understanding the evolving relationship between discretion and accountability in AI-assisted governance.