Sensing technologies deployed in the workplace can collect detailed data about individual activities and group interactions that are otherwise difficult to capture. A hopeful application of these technologies is that they can help businesses and workers optimize productivity and wellbeing. However, given the inherent and structural power dynamics in the workplace, the prevalent approach of accepting tacit compliance to monitor work activities rather than seeking workers' meaningful consent raises privacy and ethical concerns. This paper unpacks a range of challenges that workers face when consenting to workplace wellbeing technologies. Using a hypothetical case to prompt reflection among six multi-stakeholder focus groups involving 15 participants, we explored participants' expectations and capacity to consent to workplace sensing technologies. We sketched possible interventions that could better support more meaningful consent to workplace wellbeing technologies by drawing on critical computing and feminist scholarship -- which reframes consent from a purely individual choice to a structural condition experienced at the individual level that needs to be freely given, reversible, informed, enthusiastic, and specific (FRIES). The focus groups revealed that workers are vulnerable to meaningless consent -- dynamics that undo the value of data gathered in the name of "wellbeing," as well as an erosion of autonomy in the workplace. To meaningfully consent, participants wanted changes to how the technology works and is being used, as well as to the policies and practices surrounding the technology. Our mapping of what prevents workers from meaningfully consenting to workplace wellbeing technologies (challenges) and what they require to do so (interventions) underscores that the lack of meaningful consent is a structural problem requiring socio-technical solutions.
翻译:----
职场部署的感应技术能够收集难以捕捉的个人活动和群体互动等详细数据。这些技术可望帮助企业和工人优化生产力和福祉。然而,由于职场的固有和结构性权力动态,企业普遍接受默许的合规监测工作动态,而不是寻求工人的真实同意,因而引起了隐私和道德方面的担忧。本文探讨工人在同意职场福祉技术方面面临的一系列挑战。我们在六个利益相关者焦点小组中,邀请了15名参与者,利用一个假设案例引导他们进行了反思。我们探讨了参与者的期望和能力,以便同意职场感应技术。利用批判性计算和女性主义学术观点提出了可能的干预措施,将同意从纯粹的个人选择转变为结构条件,即在个体层面上需要自由给予、可逆、知情、热情和具有特定性。焦点小组揭示了工人容易同意毫无意义的方面,这种情况不利于收集数据目的中的“福祉”价值,同时也破坏了职场自主权。为了真正同意,参与者希望改变技术的工作方式和使用方式,以及技术周围的政策和实践。我们对阻止工人有意义地同意职场福祉技术的因素(挑战)和他们需要做的事情(干预)进行的映射,强调了缺乏有意义的同意是一个结构性问题,需要社技合一的解决方案。