Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to play an active role in customer service and guidance. In this case, it is essential to determine whether the customer is satisfied with the dialog robot or not. However, it is not easy to satisfy all of the customer's requests due to the diversity of the customer's speech. In this study, we developed a dialog mechanism that prevents dialog breakdowns and keeps the customer satisfied by providing multiple scenarios for the robot to take control of the dialog. We tested it in a travel destination recommendation task at a travel agency.
翻译：对支持人类的机器人系统进行了各种研究,这些系统多年来已被实际使用,现在我们日常生活中也可以看到这些系统。特别是,与人进行顺利交流的机器人预计将在客户服务和指导方面发挥积极作用。在这种情况下,必须确定客户对对话机器人是否满意。然而,由于客户演讲内容的多样性,满足客户的所有要求并非易事。在这项研究中,我们开发了一个对话机制,防止对话破裂,并通过提供多种机会让客户满意,让机器人控制对话。我们在旅行社的旅行目的地推荐任务中测试了它。
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