Nowadays, the increase of demand and the progressive decrease of resources are causing higher patients' waiting time in many chemotherapy oncology departments. Therefore, enhancing the quality of health services is needed so as to avoid claims and disappointments. To this end, reducing the patients' waiting times in the oncology units represents one of the main goals of any healthcare manager. Simulation models are considered an effective tool for identifying potential ways to improve the patient flow in an oncology unit. This paper presents a new agent-based simulation model properly designed to be configurable and adaptable to the needs of the oncology departments that have to interact with an external pharmacy. In these cases, a courier service is needed to deliver the therapies, collected in several batches, from the pharmacy to the oncology department. A real oncology unit was studied through the agent-based simulation and alternative scenarios were compared with the aim of selecting the ward configuration capable of reducing the patients' waiting time.
翻译：目前,需求增加,资源逐渐减少,导致许多化疗肿瘤部门病人的等候时间增加,因此,需要提高保健服务的质量,以避免索赔和失望。为此,减少肿瘤部门病人的等候时间是任何保健管理人员的主要目标之一。模拟模型被认为是确定改善肿瘤部门病人流动的可能方法的有效工具。本文件介绍了一种新的基于代理的模拟模型,设计得当,可以配置,适应与外部药房互动的肿瘤部门的需求。在这些情况下,需要提供从药房到肿瘤部门分批收集的送货服务来提供治疗,通过代理模拟研究一个真正的肿瘤部门,将其他情况与选择能够减少病人等候时间的病房配置进行比较。
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