The field of user experience (UX) based on the design philosophy of "user-centered design" is moving towards the intelligence era. Still, the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to UX for intelligent systems. Throughout the development of UX, the UX paradigm shows the evolution characteristics of the cross-technology era. At present, the intelligence era has put forward new demands on the UX paradigm. For this reason, this paper proposes a "UX 3.0" paradigm framework and the corresponding UX methodology system in the intelligence era. The "UX 3.0" paradigm framework includes five categories of UX methods: ecological experience, innovation-enabled experience, AI-enabled experience, human-AI interaction-based experience, and human-AI collaboration-based experience methods, each providing corresponding multiple UX paradigmatic orientations. The proposal of the "UX 3.0" paradigm helps improve the existing UX methods and provides methodological support for the research and applications of UX in developing intelligent systems. Finally, this paper looks forward to future research and applications of the "UX 3.0" paradigm.
翻译:基于“用户中心设计”的设计哲学的用户体验(UX)领域正在向智能时代迈进,但现有的UX范式主要针对非智能系统,并缺乏针对智能系统的系统方法。在UX的发展过程中,UX范式表现出跨技术时代的演化特征。当前,智能时代对UX范式提出了新的需求。为此,本文提出了一个“UX 3.0”范式框架和相应的UX方法论体系,以适应智能时代。 “UX 3.0” 范式框架包括生态体验、创新体验、AI-驱动体验、人机交互体验和人工智能协作体验五个UX方法类别,提供相应的多个UX范式导向。提出“UX 3.0”范式的提案有助于完善现有的UX方法,并为开发智能系统的UX研究和应用提供方法论支持。最后,本文展望了“UX 3.0”范式的未来研究和应用。