The transformation process from in-campus classes into online classes due to the COVID-19 situation -- the case of higher education institutions in Kosovo

The COVID-19 pandemic has caused changes in terms of traditional teaching globally. In Kosova context, the Universities have found the transition from teaching in class to online classes quite challenging. This study investigates the transformation process from in-campus classes to online classes from the technical perspective within five Higher Education Institutions (HEI) in Kosovo. The data was collected using the qualitative methods and its analysis followed the 3C Lichtman approach. The results show that each of the Universities followed a different approach, by using either their limited premises infrastructure or using additional cloud infrastructure.