Voice based Intelligent Virtual Assistants (IVAs) promise to improve healthcare management and Quality of Life (QOL) by introducing the paradigm of hands free and eye free interactions. However, there has been little understanding regarding the challenges for designing such systems for older adults, especially when it comes to healthcare related tasks. To tackle this, we consider the processes of care delivery and QOL enhancements for older adults as a collaborative task between patients and providers. By interviewing 16 older adults living independently or semi independently and 5 providers, we identified 12 barriers that older adults might encounter during daily routine and while managing health. We ultimately highlighted key design challenges and opportunities that might be introduced when integrating voice based IVAs into the life of older adults. Our work will benefit practitioners who study and attempt to create full fledged IVA powered smart devices to deliver better care and support an increased QOL for aging populations.
翻译:以声音为基础的智能虚拟助理(IVAs)承诺通过引入免费和无眼互动的手范式,改善保健管理和生活质量(QOL),然而,对于为老年人设计这种系统的挑战,特别是在与保健有关的任务方面,人们很少理解。为了解决这个问题,我们认为,为老年人提供护理和提高QOL的过程是病人和提供者之间的一项协作任务。通过采访独立或半独立生活的16个老年人和5个提供者,我们查明了老年人在日常和健康管理过程中可能遇到的12个障碍。我们最终强调了在将基于语音的IVA纳入老年人生活时可能遇到的主要设计挑战和机遇。我们的工作将有利于那些研究和试图创建全套IVA智能设备以提供更好的护理和支持增加老年人的QOL的从业人员。