Workplace meetings are vital to organizational collaboration, yet relatively little progress has been made toward measuring meeting effectiveness and inclusiveness at scale. The recent rise in remote and hybrid meetings represents an opportunity to do so via computer-mediated communication (CMC) systems. Here, we share the results of an effective and inclusive meetings survey embedded within a CMC system in a diverse set of companies and organizations. We link the survey results with objective metrics available from the CMC system to identify the generalizable attributes that characterize perceived effectiveness and inclusiveness in meetings. Additionally, we explore a predictive model of meeting effectiveness and inclusiveness based solely on objective meeting attributes. Lastly, we show challenges and discuss solutions around the subjective measurement of meeting experiences. To our knowledge, this is the largest data-driven study conducted after the pandemic peak to measure and understand effectiveness and inclusiveness in real-world meetings.
翻译:工作场所会议对组织协作至关重要,但在大规模测量会议效率和包容性方面取得的进展相对较少。最近远程和混合会议的兴起通过计算机介导通信(CMC)系统提供了展现机会。在这里,我们分享了一项内嵌于CMC系统的有效和包容性会议调查的结果,该调查涵盖了不同公司和组织。我们将调查结果与CMC系统提供的客观指标相结合,以识别表征会议的感知效率和包容性的可推广特征。此外,我们探讨了一种基于客观会议属性的会议效率和包容性预测模型。最后,我们展示了在主观会议体验测量方面的挑战,并讨论了其中的解决方案。据我们所知,这是在疫情高峰后进行的最大的数据驱动研究,用于测量和了解现实会议的效率和包容性。