The purpose of this paper is to engage with the Information Systems' contexts of use as a means to explain nuanced human-technology interaction. In this paper, we specifically propose the conceptualisation of healthcare-seeking as an activity to offer a richer explanation of technology utilisation. This is an interpretivist study drawing on Activity Theory to conceptualise healthcare-seeking as the minimum context needed to explicate use. A framework of the core aspects of AT is used to analyse one empirical mHealth case from a Kenyan context thus illustrating how AT can be applied to study technology use. The paper explicates technology use by explaining various utilisation behaviour that may emerge in a complex human-technology interaction context; ranging from a complex adoption process to mechanisms to determine continuance that differentiate trust in the intervention from trust in the information, and potential technology coping strategies. The paper is a novel attempt to operationalise AT to study technology use. It thus offers a broader explication of use while providing insights for design and implementation made possible by the conceptualisation of healthcare-seeking as an activity. Such insights may be useful in the design of patient-centred systems.
翻译:本文的目的是与信息系统的使用环境进行互动,以此解释细微的人类技术互动。本文特别建议将寻求保健的概念化作为一种活动,为技术利用提供更丰富的解释。这是根据活动理论进行的一项解释性研究,目的是将寻求保健的概念化为最起码的用途。AT的核心方面框架用于分析肯尼亚环境中的一个经验性健康案例,从而说明AT如何应用于研究技术应用。本文通过解释在复杂的人类技术互动背景下可能出现的各种利用行为来说明技术的使用;从复杂的采用过程到确定在干预中继续信任与信息信任和潜在的技术应对战略的机制,该文件是使AT能够应用来研究技术使用的新尝试。因此,它提供了更广泛的用途,同时为将寻求保健概念化作为一种活动而可能实现的设计和实施提供了见解。这种洞见可能有助于设计以病人为中心的系统。