While communicating with a user, a task-oriented dialogue system has to track the user's needs at each turn according to the conversation history. This process called dialogue state tracking (DST) is crucial because it directly informs the downstream dialogue policy. DST has received a lot of interest in recent years with the text-to-text paradigm emerging as the favored approach. In this review paper, we first present the task and its associated datasets. Then, considering a large number of recent publications, we identify highlights and advances of research in 2021-2022. Although neural approaches have enabled significant progress, we argue that some critical aspects of dialogue systems such as generalizability are still underexplored. To motivate future studies, we propose several research avenues.
翻译:在与用户沟通的同时,一个面向任务的对话系统必须根据对话历史在每一转弯上跟踪用户的需要。这个称为对话状态跟踪(DST)的过程至关重要,因为它直接为下游对话政策提供信息。近年来,DST对文本到文本的范式作为有利的方法产生了很大的兴趣。我们首先在这份审查文件中介绍这项任务及其相关的数据集。然后,考虑到最近大量出版物,我们确定了2021-2022年研究的要点和进展。尽管神经学方法促成了重大的进展,但我们认为,对话系统的一些关键方面,如通用性,仍未得到充分探讨。为了激励今后的研究,我们提出了若干研究途径。