Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI has focused on responding empathetically to users, validating and soothing their emotions without a real basis. This AI-aided emotional regulation can have negative consequences for users and society, tending towards a one-noted happiness defined as only the absence of "negative" emotions. We argue that we must carefully consider whether and how to respond to users' emotions.
翻译：情感是人类认知的一部分,不仅指导我们对世界的理解,也指导我们在这个世界中的行动。 因此,我们是否安抚或点燃一种情感并不是无关紧要的。 AI对话中最近的工作重点是在没有真正基础的情况下,对用户作出空洞的反应,验证和缓解他们的情绪。 AI帮助的情感调节可能会对用户和社会产生负面后果,趋向于一种一言以蔽之的幸福,被定义为没有“消极的”情感。 我们主张我们必须仔细考虑是否以及如何应对用户的情绪。
相关内容
微信扫码咨询专知VIP会员