Conversational search presents opportunities to support users in their search activities to improve the effectiveness and efficiency of search while reducing their cognitive load. Limitations of the potential competency of conversational agents restrict the situations for which conversational search agents can replace human intermediaries. It is thus more interesting, initially at least, to investigate opportunities for conversational interaction to support less complex information retrieval tasks, such as typical web search, which do not require human-level intelligence in the conversational agent. In order to move towards the development of a system to enable conversational search of this type, we need to understand their required capabilities. To progress our understanding of these, we report a study examining the behaviour of users when using a standard web search engine, designed to enable us to identify opportunities to support their search activities using a conversational agent.
翻译：对话搜索为用户提供了支持搜索活动的机会,以提高搜索的实效和效率,同时减少其认知负荷。对话代理的潜在能力有限,限制了对话搜索代理能够取代人类中介的情况。因此,至少最初更有趣的是,调查对话互动机会,以支持不太复杂的信息检索任务,例如典型的网络搜索,不需要在对话代理中提供人际情报。为了发展一种系统,以便能够进行这种对话搜索,我们需要了解他们所需要的能力。为了增进我们对这些能力的了解,我们报告一项研究,审查用户在使用标准网络搜索引擎时的行为,目的是使我们能够发现利用对话代理支持其搜索活动的机会。
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