Core determinants of quality criteria for mhealth for hypertension: evidence from machine learning instruments

Uncontrolled hypertension is a global problem that needs to be addressed. Despite the many mHealth solutions in the market, the nonadherence relative to intended use jeopardizes treatment success. Although investigating user experience is one of the most important mechanisms for understanding mHealth discontinuance, surprisingly, the core determinants of overall user experience (i.e., positive and negative) about mHealth apps for hypertension are unknown. To address the mentioned gap in knowledge, this study adopts the computational grounded theory methodological framework and employs advanced deep learning algorithms to predict core quality criteria that affect overall user experience of hypertension apps published in the Apple App Store. This study contributes to theory and practice of designing evidence-based interventions for hypertension in the form of propositions and provide valuable managerial implications and recommendations for manufacturers.