知识密集型服务外包中的知识共享激励与知识资产争端协调机制研究

项目名称： 知识密集型服务外包中的知识共享激励与知识资产争端协调机制研究

项目编号： No.71301182

项目类型： 青年科学基金项目

立项/批准年度： 2014

项目学科： 管理科学

项目作者： 宋寒

作者单位： 重庆理工大学

项目金额： 19万元

中文摘要： 知识共享是知识密集型服务外包业务得以顺利开展的基础。知识的"双向、循环"共享是知识密集型服务外包中知识共享的特点。针对如何促进客户与服务商间知识"双向、循环"共享问题，本项目首先从知识的显性、隐性及二者间互补替代性出发，分别建立显性知识"双向、循环"共享的正式契约激励，隐性知识"双向、循环"共享的关系契约激励，及显性与隐性知识同时"双向、循环"共享的协同激励，去激励客户与服务商知识"双向、循环"共享。随后，针对知识共享加剧了客户与服务商间知识资产争端这一问题，从显性知识所有权和隐性知识控制权出发，分别建立了复杂专利环境下和不完全契约下的显性知识资产所有权争端协调机制，有限理性预测不一致下和知识扩散风险下的隐性知识资产控制权争端协调机制，去协调知识资产争端。最后，对上述激励及协调机制应用，反馈改进。为激励知识密集型服务中客户与服务商知识"双向、循环"共享，协调知识资产争端提供一些思路和方法。

中文关键词： 知识密集型服务外包；知识共享；知识资产；争端协调；激励机制

英文摘要： A smooth development for knowledge-intensive service outsourcing is based on knowledge sharing. The feature of knowledge sharing for knowledge- intensive service outsourcing is knowledge's bidirection and circulation. As for how to improve bidirectional and circular knowledge sharing between clients and service providers, this project starts from the point of knowledge's explicitness, tacitness as well as complementation and substitutability between above two, developing respectively a formal contract incentive mechanism for explicit knowledge's bidirectional and circular sharing, a relational contract incentive mechanism for tacit knowledge's bidirectional and circular sharing, and a coordinational incentive mechanism for both explicit and tacit knowledge's simultaneous bidirectional and circular sharing. Knowledge's bidirectional and circular sharing between clients and service providers can be inspired with above three incentive mechanisms. Developing knowledge sharing intensify the knowledge assets dispute between clients and service providers. In order to manage knowledge assets dispute, this project develops an asset proprietary rights dispute coordination mechanism for explicit knowledge under complex patents and incomplete contract situation based on proprietary rights of explicit knowledge, and an asset

英文关键词： Knowledge-intensive service outsourcing；Knowledge sharing；Knowledge assets；Dispute coordination；Incentive mechanism