不确定性环境中居家医疗与护理的管理与调度方法研究

项目名称： 不确定性环境中居家医疗与护理的管理与调度方法研究

项目编号： No.71302013

项目类型： 青年科学基金项目

立项/批准年度： 2014

项目学科： 管理科学

项目作者： 刘冉

作者单位： 上海交通大学

项目金额： 23万元

中文摘要： 居家医疗和居家护理是近年发展并兴起的新型服务模式，在诸如居家养老、残疾人照料等领域有着广泛的运用。本项目依据时间跨度将居家医疗和护理的管理调度划分为三个层次。首先，在较长时间内针对周期性客户需求，考虑需求频率和需求日期的不确定性，综合运用随机规划、问题分解和协调的求解方法，研究资源配置管理问题。在此基础上，研究居家医疗和护理的日服务计划，考虑服务时间等不确定性因素，以及服务次序等行业特殊约束，综合运用机会约束规划、抽样平均近似等方法建立问题数学模型，并设计有效的精确和启发式求解算法。在计划执行的调度层面，考虑实时动态到达的任务，并依据此类任务紧急程度采用局部优化、重优化等方法，实现计划执行中实时调度。本项目将结合居家养老社区和相关企业进行仿真和案例研究。项目的研究成果对于发展居家医疗和居家护理产业，以及缓解我国人口快速老龄化所带来的养老、医疗等资源不足的压力有重要意义。

中文关键词： 居家医疗护理；不确定环境；管理；计划与调度；算法设计

英文摘要： Home health care and home care are emerging service industries in recent years, which are widely used for taking care of the elders and the disable at home. This project aims at developing new planning and scheduling methods for the home health care and home care management.There are insufficient resources and investments for the raising and attending tremendous ageing population in China. Developing the home health care and home care industries can effectively solve such problems and improve the living quality of the elder and the disable. This project divides the management of such industries into three levels, i.e., the long term resource management, the daily operational planning, and dynamic scheduling. At the first level, we consider the important uncertain elements, e.g., stochastic service day, stochastic requirement frequency, and build stochastic programming models for the problem. Meanwhile, we will develop algorithms for decomposing the whole problem into small sub-problems and get the solution of the original problem by integrating the solutions of sub-problems. Based on the solution of the first level, we will study the daily operational planning, in which the stochastic service time, and classical and special constraints such as consistent service constraint are considered. We will adopt chance co

英文关键词： Home Health Care；Uncertain Environment；Management；Planning and Scheduling；Algorithm Design