Despite a wealth of attention for information technology (IT)-enabled transformation in healthcare research, limited attention has been given to ITs role in developing specific organizational capabilities to respond to patients their needs and wishes adequately. This paper investigates how hospital departments can leverage the equivocal capacity to explore and exploit IT resources and practices, i.e., IT ambidexterity, to adequately sense and respond to patients their needs and demands, i.e., patient agility. Following the dynamic capabilities view, this research develops a research model and tests it accordingly using data obtained from 107 clinical hospital departments from the Netherlands through an online survey. The hypothesized relationships are tested using structural equation modeling (SEM). The outcomes demonstrate the significance of IT ambidexterity in developing a digital dynamic capability that, in turn, positively influences patient agility. The study outcomes can be used to transform clinical practice and contribute to the current IS knowledge base.
翻译:尽管在保健研究中大量关注信息技术带动的转变,但在发展具体组织能力以满足病人的需要和愿望方面,对信息技术作用的关注有限,本文件调查了医院部门如何利用模糊的能力,探索和利用信息技术资源和做法,即信息技术不易传播,以充分理解和满足病人的需要和需求,即病人的敏捷性。根据动态能力观点,这项研究开发了一个研究模型,并相应地利用通过在线调查从荷兰107个临床医院部门获得的数据进行测试。假设型关系是利用结构等式模型(SEM)测试的。结果表明信息技术在开发数字动态能力方面的重要性,这种能力反过来又能积极影响病人的敏捷性。研究结果可用于改变临床实践,促进目前的IS知识基础。