Dialogue Systems are tools designed for various practical purposes concerning human-machine interaction. These systems should be built on ethical foundations because their behavior may heavily influence a user (think especially about children). The primary objective of this paper is to present the architecture and prototype implementation of a Multi Agent System (MAS) designed for ethical monitoring and evaluation of a dialogue system. A prototype application, for monitoring and evaluation of chatting agents' (human/artificial) ethical behavior in an online customer service chat point w.r.t their institution/company's codes of ethics and conduct, is developed and presented. Future work and open issues with this research are discussed.
翻译:对话系统是设计用于有关人与机器互动的各种实际目的的工具,这些系统应建立在道德基础上,因为它们的行为可能对用户(特别是儿童)产生重大影响,本文件的主要目的是介绍旨在对对话系统进行道德监测和评估的多剂系统的结构和原型实施情况,开发并介绍在网上客户服务聊天点对聊天代理(人/人)道德行为进行监测和评价的原型应用,并讨论其机构/公司的道德和行为守则,讨论与这项研究有关的未来工作和公开问题。