面向集成与交互的产品服务系统方案配置设计与评价方法研究

项目名称： 面向集成与交互的产品服务系统方案配置设计与评价方法研究

项目编号： No.71301104

项目类型： 青年科学基金项目

立项/批准年度： 2014

项目学科： 管理科学

项目作者： 耿秀丽

作者单位： 上海理工大学

项目金额： 23万元

中文摘要： 产品服务系统是价值驱动下产品和服务融合形成的新概念，是推进制造业可持续发展的新兴研究领域。产品服务系统方案设计过程中，产品和服务既要统一集成又要交互协调，顾客价值实现是两者集成的主线，资源约束、信息关联与方案匹配是两者交互中的关键所在。针对该设计问题的新特征，提出面向集成与交互的产品服务系统方案设计方法，开展价值获取与映射、方案配置知识建模和推理机制以及方案评价研究。以企业典型产品和服务为例，开发原型系统软件，进行实证研究。本项目的创新点在于：（1）基于网络层次分析和规则挖掘研究价值映射，采用多目标妥协规划技术获取功能需求；（2）考虑产品和服务间的信息交互和约束联系，提出了基于本体的产品/服务统一配置知识建模技术，并在改进变精度粗糙集规则挖掘基础上，建立了基于本体和规则混合逻辑的方案配置系统。由于考虑了产品和服务的集成配置以及交互过程中的冲突协调，为产品服务系统设计提供了新的理论方法。

中文关键词： 产品服务系统；制造企业；方案设计；配置；多属性决策

英文摘要： Product service system (PSS) is a new concept that product and service integrated as a whole set driven by value. It's a new research field pushing sustainable development of manufacturing industry. In PSS conceptual design process, product and service should be unified to integrate, and separated to interact at the same time. Customer value realization is the main line of their integration. Resource constraint ,information relation and concept matching compatibility are the key points in their interaction. Aiming at the new characteristics of the design problem, integration and interaction oriented PSS conceptual design methodology is proposed. Researches are carried out on value acquiring and translating, knowledge modelling and reasoning mechanism of PSS concept configuration, and concept evaluating. Typical company's product and service are used as cases to develop prototype software and conduct empirical research. The innovative points of this project are: (1) analytic network process (ANP) and rule mining are introduced in value translation, multi-objective compromise programming technology are used to obtain functional requirements; (2) considering the information interacting relationships and constraints between product and service, unified product and service configuration knowledge modelling technology

英文关键词： product service system；manufacturing company；concept design；configuration；multiple criteria decision making