Using Information Governance to Evaluate Patient Care in Amazon's One Medical

This paper explores the information governance (IG) maturity of Amazon's One Medical (AOM), a digital health and telehealth primary care organization. Combining Amazon's technology expertise with One Medical's healthcare services, AOM aims to transform healthcare through a human-centered, technology-powered model. However, successfully integrating Amazon's disruptive approach into the complex healthcare industry is challenging. To examine AOM's IG maturity, we compare and critique patient care in AOM against the ARMA Maturity Model and AHIMA's IGPHC framework. The study discusses the implications of telehealth on the doctor-patient relationship, rising roles of ancillary service teams, commoditization of healthcare, and potential monopolization. It also addresses security risks, compliance challenges, and the impact of technology on disadvantaged populations. Our analysis highlights the growing importance of information management in the evolving intersection between healthcare and technology and suggests potential areas for improvement in AOM's IG maturity.