Digital misinformation disproportionately affects low-socioeconomic status (SES) populations. While interventions for the Global South exist, they often report limited success, particularly among marginalized communities. Through a three-phase participatory study with 41 low-SES Pakistani adults, we conducted formative interviews to understand their information practices, followed by co-design sessions that translated these user-identified needs into concrete design requirements. Our findings reveal a sophisticated moral economy of sharing and a layered ecology of trust that prioritizes communal welfare. These insights inform the Scaffolded Support Model, a user-derived framework integrating on-demand assistance with gradual, inoculation-based skill acquisition. We instantiated this model in our prototype, "Pehchaan," and conducted usability testing (N=15), which confirmed its strong acceptance and cultural resonance, validating our culturally grounded approach. Our work contributes a foundational empirical account of non-Western misinformation practices, a replicable participatory methodology for inclusive design, and actionable principles for building information resilience in resource-constrained contexts.
翻译:数字虚假信息对低社会经济地位(SES)人群的影响尤为严重。尽管针对全球南方地区的干预措施已经存在,但其成效往往有限,尤其是在边缘化社区中。通过对41名巴基斯坦低社会经济地位成人进行的三阶段参与式研究,我们首先进行了形成性访谈以了解其信息实践,随后通过协同设计环节将这些用户识别的需求转化为具体的设计要求。我们的研究发现了一种复杂的分享道德经济体系和一个以社区福祉为优先的多层次信任生态。这些见解启发了“支架式支持模型”,这是一个整合按需协助与渐进式、基于免疫原理的技能习得的用户衍生框架。我们将该模型实例化于原型系统“Pehchaan”中,并进行了可用性测试(N=15),结果证实了其良好的接受度与文化共鸣,验证了我们扎根于文化的设计方法。本研究贡献了:对非西方虚假信息实践的基础性实证描述、一套可复现的包容性设计参与式方法论,以及在资源受限环境中构建信息韧性的可操作原则。