Social support in online mental health communities (OMHCs) is an effective and accessible way of managing mental wellbeing. In this process, sharing emotional supports is considered crucial to the thriving social supports in OMHCs, yet often difficult for both seekers and providers. To support empathetic interactions, we design an AI-infused workflow that allows users to write emotional supporting messages to other users' posts based on the elicitation of the seeker's emotion and contextual keywords from writing. Based on a preliminary user study (N = 10), we identified that the system helped seekers to clarify emotion and describe text concretely while writing a post. Providers could also learn how to react empathetically to the post. Based on these results, we suggest design implications for our proposed system.
翻译：在线心理健康社区(OMHCs)的社会支持是管理心理健康的有效和无障碍的方式。在这个过程中,共享情感支持被视为对在OMHCs中蓬勃发展的社会支持至关重要,但对于寻求者和提供者来说往往都是困难的。为了支持同情性互动,我们设计了一个全方位的工作流程,使用户能够根据寻求者的情感和写作背景关键词的启发,将情感支持信息写到其他用户的岗位上。根据初步用户研究(N=10),我们发现该系统帮助寻求者澄清情感和具体描述文本,同时撰写一个文章。供应商还可以学习如何对这个职位做出反应。基于这些结果,我们建议了我们拟议系统的设计影响。
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