Computer voice is experiencing a renaissance through the growing popularity of voice-based interfaces, agents, and environments. Yet, how to measure the user experience (UX) of voice-based systems remains an open and urgent question, especially given that their form factors and interaction styles tend to be non-visual, intangible, and often considered disembodied or "body-less." As a first step, we surveyed the ACM and IEEE literatures to determine which quantitative measures and measurements have been deemed important for voice UX. Our findings show that there is little consensus, even with similar situations and systems, as well as an overreliance on lab work and unvalidated scales. In response, we offer two high-level descriptive frameworks for guiding future research, developing standardized instruments, and informing ongoing review work. Our work highlights the current strengths and weaknesses of voice UX research and charts a path towards measuring voice UX in a more comprehensive way.
翻译:然而,如何衡量基于声音的系统的用户经验(UX)仍是一个开放和紧迫的问题,特别是考虑到其形式因素和互动风格往往是非视觉的、无形的,而且往往被认为是无孔不入或“无体”的。 作为第一步,我们调查了ACM和IEE的文献,以确定哪些数量计量和计量方法被认为对声音的UX非常重要。 我们的调查结果显示,即使存在类似的情况和系统,也几乎没有共识,而且过度依赖实验室工作和未经验证的规模。 对此,我们提供了两个高级描述性框架,用以指导未来的研究,开发标准化工具,并为正在进行的审查工作提供信息。我们的工作突出了声音UX研究的现有长处和短处,并描绘了以更全面的方式衡量声音UX的途径。