The service quality ranking of airlines is a crucial factor for their sustainability in the intensely competitive airline market. This study intends to offer further insights in this field to produce simpler and explanatory results, however previous studies have been lacking in terms of sample size, efficiency, and reliability. In order to develop an airline service quality evaluation system that incorporates customer utilities, ideal points, and regret values and performs a confrontation hierarchy topology analysis based on the computation of compromise solutions, the TOPSIS-VIKOR-AISM model is proposed in this work. In addition to supporting consumer choice and airline development, this study offers fresh perspectives on how to assess the effectiveness of airlines and other industries.
翻译：在竞争激烈的航空市场中,航空公司的服务质量排名是其可持续性的一个关键因素,本研究报告打算在这一领域提供进一步的见解,以产生更简单和解释性的结果,然而,以前的研究在抽样规模、效率和可靠性方面一直缺乏,为了发展航空服务质量评价系统,其中包括客户公用事业、理想点和遗憾价值,并根据折中解决办法的计算进行对抗性等级的地形分析,在这项工作中提出了TOPSIS-VIKOR-AISM模式,除了支持消费者选择和航空公司发展外,本研究报告还就如何评估航空公司和其他行业的有效性提出了新的观点。
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