Dynamic Silos: Increased Modularity in Intra-organizational Communication Networks during the Covid-19 Pandemic

Workplace communications around the world were drastically altered by Covid-19 and the resulting work-from-home orders and rise of remote work. We analyze aggregated, anonymized metadata from over 360 billion emails within over 4,000 organizations worldwide to examine changes in network community structures over 24 months. We find that, in 2020, organizations around the world became more siloed than in 2019, evidenced by increased modularity. This shift was concurrent with decreased stability, indicating that organizational siloes had less stable membership. We provide initial insights into the meaning and implications of these network changes -- which we term dynamic silos -- for new models of work.