Politeness plays an important role in regulating communication and enhancing social interactions.Research suggests that people treat interactive systems as social agents and may expect those systems to exhibit polite behavior. We augment early research in this area by proposing a framework that is grounded in sociolinguistics and pragmatics. The framework focuses on two complementary concepts - clarity and politeness. We suggest that these concepts are pertinent to various domains of interactive technologies and provide examples for the applicability of clarity and politeness rules to human-computer interaction (HCI). We conducted a laboratory experiment, in which politeness and clarity served as independent factors in the context of a cooperative computer game, based on the Peekaboom game. The manipulation of clarity failed, yet politeness was manipulated successfully based on the framework's rules of politeness. The results provide empirical support for the basic propositions of the framework and may facilitate more systematic research on politeness in various domains of social computing and other areas related to HCI.
翻译:研究显示,人们将互动系统视为社会行为主体,并可能期望这些系统表现出礼貌行为。我们通过提出一个基于社会语言学和务实主义的框架来加强这方面的早期研究。框架侧重于两个互补概念:清晰和礼貌。我们建议,这些概念与互动技术的不同领域相关,并举例说明清晰和礼貌规则对人与计算机互动的适用性。我们开展了一个实验室实验,在以Peekaboom游戏为基础的合作计算机游戏中,礼貌和清晰性作为独立因素。清晰度的操纵失败,但礼貌性在框架的礼貌规则基础上被成功地操纵。结果为框架的基本主张提供了实证支持,并可能促进更系统地研究社会计算不同领域和与健康倡议有关的其他领域的礼貌性。