Social contexts play an important role in understanding acceptance and use of technology. However, current approaches used in HCI to describe contextual influence do not capture it appropriately. On the one hand, the often used Technology Acceptance Model and related frameworks are too rigid to account for the nuanced variations of social situations. On the other hand, Goffman's dramaturgical model of social interactions emphasizes interpersonal relations but mostly overlooks the material (e.g., technology) that is central to HCI. As an alternative, we suggest an approach based on Social Practice Theory. We conceptualize social context as interactions between co-located social practices and acceptability as a matter of their (in)compatibilities. Finally, we outline how this approach provides designers with a better understanding of different types of social acceptability problems and helps finding appropriate solutions.
翻译:社会环境在理解接受和使用技术方面起着重要作用,然而,在HCI目前用来描述背景影响的方法并不适当,一方面,经常使用的技术接受模式和相关框架过于僵硬,无法说明社会状况的细微变化;另一方面,Goffman的戏剧性社会互动模式强调人际关系,但大多忽视对HCI至关重要的材料(例如技术)。作为一种替代办法,我们建议采用基于社会实践理论的方法。我们把社会环境概念化为共同地点的社会做法之间的相互作用和可接受性是其(不)兼容性的一个问题。最后,我们概述了这一方法如何使设计者更好地了解不同类型的社会可接受问题,并帮助找到适当的解决办法。