Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.
翻译：由人工智能(AI)带动的日常技术可以帮助应对与年龄有关的挑战,如身体缺陷和认知下降。虽然最近的研究研究了老年人在特定人工智能辅助产品(如谈话代理人和辅助机器人)方面的经验,但老年人一般如何看待和体验目前由人工智能带动的日常技术,这可能会影响他们采用未来的人工智能辅助产品。我们进行了一项调查研究(N=41),并与老年人进行了半结构性访谈(N=15),以了解他们对人工智能的体验和看法。我们发现,老年人热衷于学习和使用人工智能辅助产品,但他们缺乏学习途径。此外,他们担心由人工智能带动的产品会超出他们的期望,侵犯他们的隐私,或影响他们的决策技能。因此,他们对AI、援助或对手等人工智能辅助产品持不同意见。我们最后提出设计建议,让老年人感到包容、安全和控制他们与人工智能产品的互动。
相关内容
微信扫码咨询专知VIP会员