Most platforms implement some form of content moderation to address interpersonal harms such as harassment. Content moderation relies on offender-centered, punitive justice approaches such as bans and content removals. We consider an alternative justice framework, restorative justice, which aids victims to heal, supports offenders to repair the harm, and engages community members to address the harm collectively. To understand the utility of restorative justice in addressing online harm, we interviewed 23 users from Overwatch gaming communities, including moderators, victims, and offenders. We understand how they currently handle harm cases through the lens of restorative justice and identify their attitudes toward implementing restorative justice processes. Our analysis reveals that while online communities have needs for and existing structures to support restorative justice, there are structural, cultural, and resource-related obstacles to implementing this new approach within the existing punitive framework. We discuss the opportunities and challenges for applying restorative justice in online spaces.
翻译:为了理解恢复性司法在解决网上伤害方面的效用,我们采访了监督赌博社区的23个用户,包括主持人、受害者和罪犯。我们了解他们目前如何从恢复性司法的角度处理伤害案件,并查明他们对实施恢复性司法程序的态度。我们的分析表明,虽然在线社区需要支持恢复性司法的现有结构,但在现有的惩罚框架内实施这一新方法方面存在着结构、文化和资源方面的障碍。我们讨论了在网上空间应用恢复性司法的机会和挑战。