面向复杂大群体的有限服务资源分配协调决策研究

项目名称： 面向复杂大群体的有限服务资源分配协调决策研究

项目编号： No.71271116

项目类型： 面上项目

立项/批准年度： 2013

项目学科： 管理科学

项目作者： 江文奇

作者单位： 南京理工大学

项目金额： 55万元

中文摘要： 项目以复杂大群体的特征分类为切入点，依托春运火车购票和大型医院专家号挂号等现实背景，研究面向复杂大群体的有限服务资源分配协调决策问题。项目研究不确定环境下基于大规模服务对象评价结果的群体聚类方法和评价信息一致性集结方法，设计不同类型服务对象群体评价一致性测度模型，并基于测度值对各类群体进行聚类，形成多个协调群体集合及其优先次序；提炼影响各类服务对象群体偏好调整的服务形式关键指标并建立相应的函数表达式，同时设计群体协调满意度指数，并剖析资源约束和群体满意度对服务形式关键指标调整的影响规律，建立多类服务对象群体演化博弈模型，以实现服务形式与服务需求的有效匹配。项目预期在大规模群体聚类方法设计、群体评价一致性测度模型构建、影响群体偏好调整的关键指标提炼、多类服务对象群体演化博弈模型设计等方面取得若干创新性成果。相关研究成果有助于丰富资源分配理论，对于提高服务管理领域有限资源分配绩效具有指导意义。

中文关键词： 服务管理；有限资源分配；复杂大群体；一致性；满意度

英文摘要： According to the realistic background with expert numbers register of some large hospitals and train tickets purchasing during the Spring Festival, the project would study the coordinated decision-making method of limited service resource allocation based on the starting point of complex huge group characteristic classification. Firstly, the project would design clustering method based on evaluating results of huge-scale service object under uncertainty environment, and the consistency aggregation approach, and also suppose consistency measurement model about different types of service object group. Based on the measurement value, the necessary coordinated group set would be built, and the priority order is formed at the same time. Secondly, we would study the key indicators of service forms affecting preference adjustment of various types of service object group, and establish the corresponding function expression, and form the group coordination satisfaction indexes. Thirdly, the paper would analyze the effect rule of the resource constraints and group satisfaction degree on key indicator adjustment of service form, and give the evolutionary game model of many kinds of service object groups to realize the effective matching between service forms and service demand. The project is expected to gain several i

英文关键词： Service management；limited resource allocation；complex huge group；Consistency；Satisfaction degree